Retrieve the keycode if you're encountering one of the following:

The keycode of the product you purchased is lost.

You have already purchased the program, but haven't received the keycode.

The keycode you already had became invalid after one year since your purchase.

Technical Support

If you're experiencing any problems or difficulties using dl32 products, please get help via the following approaches: Send email to support@dl32.com.

 

Q: How to report bugs?

A: Please email any bugs or suggestions to support@dl32.com.

 

Q: How to buy?

A: Please click buy now to buy it.

 

Q: How to Install?

A: Before you install it, please make sure that you are logged on as Administrator or have Administrator rights. The installation wizard will finish in some seconds.

 

Q: How to Upgrade?

A: Please uninstall the old version first, then install the new one. Save your registration number carefully.

 

Q: I entered the license code you sent to me, but the software said Registration code is invalid, why?

A: You'd better copy and paste the license code to avoid a type. And please note don't add any blank before or after the code.

 

Q: If I purchase your software, can I upgrade it for free in the future?

A: Yes, we provide free upgrade. Please keep your eyes on our site to get upgrade info. Please download the update version by yourself, and you can register it using the same license code.

 

Q: I lost my license code, can you send it again?

A: Sure. Please write to us at support@dl32.com, and please enclose your order related information (such as Order ID, E-mail address and name you used when you purchased etc.) which will enable us to find your order in our database in time.

 

Q: How long will it take to get your supporting response?

A: We promise to answer you within 24 hours. But in most cases you'll get our response in a few hours or immediately.

 

Q: What happens after I send in the order?

A: Normally, you will receive your registration information within several hours after sending the online order form. If you do not receive your registration information within 72 hours, or you have lost the registration email, please contact us by email support@dl32.com, we will be glad to help you.

 

Q: Your software does not do what I need, I would like my payment refunded?

A: If for some reason you are not satisfied with our software and would like your payment to be refunded, please check our refund policy listed on the website.

 

Q: Is it safe to purchase product via your website?

A: Yes, it is very secure to do business with us. The payment platforms we utilize are SWREG and PayPal. Via these two secure platforms with SSL encryption, the order of your private information, such as credit card numbers, addresses, etc. will be saved as well as confidential information and will never be disclosed without your specific permission.

 

Q: How can I know my order is processed successfully?

A: Commonly, once your order is processed, you will receive a confirmation email sent from PayPal or SWREG. This email indicates your order has been processed. And after this email, you will also receive a registration email from us very soon.

 

Q: What if I have questions with the program?

A: First, we suggest customers to read the help documentation carefully to know the program's completely. If you have any question or meet any problem, you can first read our FAQ and user guide. You can also contact our support team for assistance.